Refund Policy

1. Subscription Billing & Automatic Renewal

• Subscription Services: SmartDispatch AI operates on a recurring subscription model (monthly or annually, depending on your chosen plan).

• Automatic Renewal: Subscriptions automatically renew at the end of each billing cycle unless canceled prior to the renewal date.

• Cancellation: You may cancel your subscription at any time through your account dashboard or by contacting our support team at support@smartdispatch.online. Canceling stops future billing, and you will retain access to the service until the end of your current paid billing period.

2. Money-Back Guarantee & Refund Eligibility

• 14-Day Money-Back Guarantee: If you are a new customer trying SmartDispatch AI for the first time, you are eligible for a 100% full refund within 14 days of your initial subscription purchase if you are unsatisfied with our platform.

• Pro-rated Refunds: Except for the 14-day initial guarantee, subscription fees are non-refundable for partial billing cycles. No pro-rated refunds or credits will be issued for unused days or unused SMS/AI automated dispatches during a monthly or annual billing period.

• Setup & Customization Fees: Any custom setup, integration, or configuration fees charged separately are non-refundable once the work has commenced or been completed.

3. Service Outages & Technical Defects

If you experience significant service interruptions or system errors caused directly by SmartDispatch AI that prevent the system from creating calendar events or dispatching leads:

• Please report the issue to support@smartdispatch.online with details of the disruption.

• If our technical team confirms that a critical failure occurred on our end, we may, at our discretion, grant service credits or a partial/full refund for the impacted period.

4. How to Request a Refund

To request a refund under our 14-day money-back guarantee or due to technical issues, please follow these steps:

• Send an email to support@smartdispatch.online from the account email associated with your subscription.

• Include your business name, billing address, date of purchase, and the reason for your refund request.

• Our team will review your request within 2 to 3 business days.

• Once approved, refunds will be processed back to your original payment method (e.g., credit card or bank account) within 5 to 10 business days, depending on your financial institution.

5. Chargebacks & Payment Disputes

We encourage users to reach out to us directly to resolve any billing issues or dissatisfaction before initiating a chargeback or dispute with their credit card company or payment provider. Unauthorized chargebacks may result in immediate suspension or termination of your SmartDispatch AI account.

6. Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact our support team:

• By Email: support@smartdispatch.online

• Website: https://smartdispatch.online